Shipping & Delivery

Question Shipping & Delivery
AnswerOur packages are delivered at least 48 hours after the day of your order.

  • for an order on Monday, delivery is estimated on Wednesday
  • for an order on Tuesday, delivery is estimated on Thursday
  • for an order on Wednesday, delivery is estimated on Friday
  • for an order on Thursday, delivery is estimated on Monday
  • for an order on Friday, delivery is estimated on Tuesday
  • for an order on Saturday or Sunday, delivery is estimated on Wednesday

You also have the possibility to indicate the desired delivery day after the validation of your basket.

Question Shipping country
AnswerThe delivery of orders placed on our site is handled by Chronopost for France.
We deliver to all European countries outside Switzerland.
Question Delivery tracking
AnswerAs soon as your order leaves our workshop, you receive an email from the service provider who ensures the delivery of your package. You can then track your delivery at any time.
Question Package conditioning
AnswerWe take the greatest care in packaging your products so that they are protected from the hazards of transport.

Customer service

Question In case of problems with your delivery
AnswerDidn’t the delivery guy come by? Your package is damaged?….
You have a form that allows you to contact our customer service team at any time.

They will make sure to find a solution to your problems and answer your questions from Monday to Friday.

Question In case of absence on the delivery day
AnswerIf the recipient of the order is absent at the time of delivery, a notice of passage is left in the mailbox.
The recipient must collect the package at the address indicated on the delivery notice or on the order tracking.

If you can’t find a calling card in your mailbox, please contact customer service.